Privacy Policy
Privacy Policy
Last Updated: September 16, 2026
The Shed Saigon (“The Shed,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you use our website, https://shedhcm.com/ (the “Website”).
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and your choices regarding your personal information.
By using the Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with the Website.
Depending on how you use the Website, this may include:
Full name
Email address
Telephone number or WhatsApp number
Reservation date
Requested reservation time
Number of guests
Location or venue preference
Notes, special requests, or other information you submit
Information contained in messages or inquiries you send to us
Other information you voluntarily choose to provide
For example, when you submit a reservation request, we may collect your full name, email address, phone or WhatsApp number, requested date and time, number of guests, location, and notes.
2. Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically by our website infrastructure, hosting provider, security systems, or other technologies used to operate the Website.
This information may include:
IP address
Browser type and version
Device type
Operating system
Referring website or webpage
Pages visited
Date and time of visits
General information about how you interact with the Website
Technical information necessary to maintain website security and functionality
This information may be used for website administration, security, troubleshooting, performance monitoring, and improving the Website.
3. How We Use Your Information
We may use the information we collect for purposes including:
Responding to your questions and inquiries
Processing and responding to reservation requests
Communicating with you about reservations
Confirming, modifying, or discussing reservation requests
Providing customer service
Operating and maintaining the Website
Improving the Website and user experience
Protecting the Website against fraud, abuse, spam, and unauthorized access
Troubleshooting technical problems
Maintaining business and administrative records
Complying with applicable legal obligations
Other purposes reasonably related to the purpose for which the information was provided
4. Reservation Information
The Website provides a reservation request form.
When you submit a reservation request, we may collect information including:
Full name
Email address
Phone or WhatsApp number
Requested date
Requested time
Number of guests
Location, where applicable
Notes or special requests
We use this information to process and respond to your reservation request and to communicate with you about your request.
Submitting a reservation request does not necessarily mean that your reservation is confirmed. A reservation may require confirmation by The Shed.
5. Contact Information
The Website provides contact information for The Shed Saigon.
You may contact us by email, telephone, or through available website forms.
If you contact us, we may retain the information you provide, including your contact details and the contents of your communication, in order to respond to your inquiry and maintain appropriate business records.
The contact details currently published on the Website include:
Email: marketing@shedhcm.com
Phone: +84 782 350 178
Address:
178 Pasteur, phường, Quáşn 1
Hồ Chà Minh 70000, Vietnam
6. Cookies and Similar Technologies
The Website may use cookies and similar technologies.
Cookies may be used for purposes including:
Essential website functionality
Website security
Form functionality
Remembering preferences
Understanding website usage
Improving website performance
Supporting third-party functionality
For more information, please see our Cookie Policy.
7. Google Maps and Third-Party Services
The Website includes Google Maps functionality and links to Google Maps for directions to The Shed Saigon.
When you interact with an embedded map or follow a link to a third-party service, that third party may collect information according to its own privacy policy and terms.
Third-party services may collect information such as IP address, device information, browser information, and information about your interaction with their service.
We do not control the privacy practices of third-party services.
You should review the privacy policies of third-party services before using them.
8. External Websites and Links
The Website may contain links to websites, platforms, social media services, mapping services, or other third-party websites.
These third-party websites operate independently from The Shed.
When you leave our Website and visit a third-party website, that third party’s own privacy policy and terms may apply.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
9. Service Providers
We may use third-party companies or individuals to help us operate and maintain the Website and provide related services.
These providers may include companies that provide:
Website hosting
Website maintenance
Website security
Email and communications
Technical infrastructure
Analytics or performance monitoring
Form functionality
Other website-related services
Where appropriate, these service providers may have access to personal information only as necessary to perform services on our behalf and subject to applicable contractual or legal requirements.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
Processing reservation requests
Responding to inquiries
Providing customer service
Maintaining business records
Resolving disputes
Enforcing agreements
Meeting legal, regulatory, accounting, or security requirements
The exact retention period may vary depending on the type of information and the reason it was collected.
11. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
12. Your Privacy Rights
Depending on your location and the laws applicable to you, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Request information about how your personal information is used
Object to or restrict certain processing activities where applicable
Withdraw consent where processing is based on consent
Request a copy of certain personal information where applicable
These rights may be subject to applicable legal limitations and exceptions.
To make a privacy-related request, please contact us using the contact information provided below.
13. Children’s Privacy
The Website is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent or authorization, please contact us.
If we become aware that we have collected personal information from a child in circumstances where collection was not appropriate, we will take reasonable steps to address the situation.
14. International Visitors and Data Transfers
The Shed Saigon operates in Hồ Chà Minh City, Vietnam, and the Website may be accessed by visitors from other countries.
Depending on the services and technologies used to operate the Website, personal information may be processed or stored in countries other than the country in which you reside.
Where required by applicable law, we will take appropriate measures concerning the transfer and processing of personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
Our Website
Our business practices
Technology
Third-party services
Applicable laws or regulations
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us.
The Shed Saigon
Email: marketing@shedhcm.com
Phone: +84 782 350 178
Address:
178 Pasteur, phường, Quáşn 1
Hồ Chà Minh 70000, Vietnam
You may also contact us through any contact or reservation form available on the Website.
17. Consent
By using the Website, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires consent for a particular processing activity, we will obtain such consent in accordance with applicable legal requirements.